Order & delivery

HOW TO PLACE AN ORDER

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. If your order is successful, you should receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you further. (Please check your spam folder first!)

SHIPPING

We try to pack and send your order as soon as possible. All orders are packed with care and shipped from the Netherlands.

• Processing time: Orders are packed and processed within 1-2 business days.

• Shipping within the Netherlands: Estimated delivery time is 1-2 business days.

• International shipping: Delivery times vary by destination but usually take 5-10 business days. (Shipping time and costs are displayed in the checkout before you complete an order.)

You will receive a confirmation email with tracking details once your order has been shipped. Please note that shipping times may vary due to external factors such as customs processing or carrier delays. 

Packages are not transported on weekends and local public holidays.

If you have any questions about your order, feel free to contact us at info@jimicoconut.com.

SHIPPING COSTS 

Shipping costs are dependent on freight option, weight of the parcel and destination country, actual shipping costs are clearly displayed in the checkout before you complete an order.

PICK-UP POINT (FREE) 

Prefer to collect your order yourself? Choose our free pick-up point option at checkout and pick up your package at your convenience. You can pick up your order at: FUKU, Bos en Lommerweg 136, Amsterdam. For more information and opening times: https://friedhats.com/fuku

TAXES & DUTIES

For orders shipped outside the European Union, additional customs duties, taxes (such as VAT), or import fees may apply. These costs are determined by your local customs office and are the responsibility of the customer. We recommend checking with your local authorities for more information before placing an order. Please note: 21% VAT will be deducted at the checkout if you are shopping outside of the European Union. This happens when you've selected the shipping country and filled in all the shipping information.